| Summary: The goal of the Customer Retention Specialist is to
ensure that the existing customer base is maintained, protected and grown
by renewing and extending contracts, as well as up selling additional services,
which includes:
Primary Duties and Responsibilities include the following. Other
duties may be assigned.
Acts as the liaison between customers and STS to ensure customer retention
via contract renewal
Extend the life and value of the existing contracts
Prevent customers from taking their business to other carriers
Promote new and existing product offerings
Explain product features and benefits in an attempt to up sell
Attempt to save disconnect requests
Must be able to visit customers as needed
Work closely with the Marketing department to achieve an effective customer
communication line
Skills
Strong selling skills
Strong problem-solving skills
Willingness to quickly learn technical information via training sessions
Excellent written and oral communication skills in both, English and Spanish
Ability to work and excel in a fast-paced environment
Proficient in Microsoft Word, Excel and Outlook
Time Management Skills
STS Telecom is a dynamic growing telecommunication company headquartered
in South Florida. This is an outstanding opportunity for the right individual
to join a rapidly growing South Florida company. STS offers a comprehensive
compensation plan, including 401k, health insurance, cafeteria plan, and
more..
For Immediate consideration please email a copy of your resume including
salary history to HR@ststelecom.com
or fax to 786-363-0126
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