Job Description:
STS Telecom, a major telecommunications company is looking for Customer
Service Representatives. Headquartered in Cooper City, FL with a staff
of 70+ employees, we are a rapidly growing, leading edge company. Our services
include local, long distance, T-1's, PRI's and VoIP. This individual should
be energetic, motivated and thrive on providing customer satisfaction with
every call they receive..
Responsibilities:
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First line of communication between STS Telecom and its customers
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Provide problem resolution via the telephone
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Resolve customer problems on the first call
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Open trouble tickets using the correct internal system
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Communicate problems for internal resolution
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Escalate problem to technical group
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Must provide excellent customer care
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Achieve a high level of customer satisfaction
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Other related responsibilities as assigned by the Customer Service Manager
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Follow-Up with customer to verify final resolution
Requirements:
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Excellent telephone skills
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Ability to talk with customers and thin analytically
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Strong problem solving skills
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Ability to work holidays
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Knowledge of DSL and T-1 fundamentals
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Ability to learn complex technical information quickly
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Excellent written and oral communications skills
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Ability to work and excel in a fast paced environment
Become a part of the STS Team. You will work in a friendly environment,
with a group of highly talented professionals. Candidates with relevant
work experience are encouraged to apply. We offer a competitive compensation
and benefits package, including health coverage and 401K after 90 days.
For Immediate consideration please email a copy of your resume including
salary history to HR@ststelecom.com
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