STS announces an expanded version of its  STS EVO-ACD (Automatic Call Distribution)
Now available for all size Businesses!
Managed and Hosted by STS, EVO-ACD empowers companies to focus on their core business. With STS EVO-ACD, companies now have the distinctive ability to customize messages heard by their customers who are holding in a queue. In addition, companies with STS EVO-ACD  are  provided with remote agent connections through VoIP.

Additional information and highlights are:

General
• Auto Attendant routing to a specific queue
• ACD Managed and Hosted by STS empowers you to focus on your core business
• Minimize hardware, software and services investment
• CDR retention and storage
• Remote agent connections through VoIP
• Quickly implemented and easily scalable
• Easy to learn and easy to use
• Proven Reliability and Performance
• Customized message while caller is on hold in queue
• Zero out from queue to Voice Mail for message storage and retrieval
• Agent Routing Plans:
    Skill based call routing (SBR)
    NPA NXX routing
    DNIS based routing
    Direct department calling (DDC)
    Uniform Call Distribution (UCD)
    Routing to remote agents

Agent
• Web Based “User Name & Password” secured Login / Logout
• Web Based Agent Information
    Status within Queue (Idle/Active)
    Busy – Ready indication
    Last Call Time and date
    Number of calls currently in Queue
    Ability to transfer calls to another queue, 4 digit extension or 10 digit numbers
• Whisper message to agent identifying caller’s queue & hold time

Queue Supervisor
• Web Based Graphical User Interface (GUI) for real time reporting
• Agent search
• Listing of Agents
• Listing of agents within a specific queue
• Queue monitoring w/real time displays
• Single click change of agent availability

Customer Defined
• Number of queues
• Number of agents in each queue
• Maximum number of calls holding in queue
• Customer designated call routing
• Customer specified “Zero out” routing destination
• Agent assignment to specific queues or to multiple queues
• Multiple queues assigned to a single IP VPX handset
• Maximum hold time while holding in queue

Reports
• CSV summary reports emailed to customer nightly
• Hourly, Daily, Weekly, & Monthly statistics available
 

STS EVO-ACD Datasheet 154kb

For information about STS Telecom, visit www.ststelecom.com.