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Problem:
Company that serves residential market with three branch offices.  Company is expanding by adding one new office.
Have evaluated IP PBX/PBX  to streamline communications process and reduce costs between existing branches to support upcoming expansion
Looking for ways to reduce intra branch telephone costs but don’t have IT resources to support managing an IP PBX network
Monthly MAC costs to maintain multiple offices averages $2000 per month.
Maintenance costs on older systems & limited features do not support the mobile needs of today’s Real Estate Agent
Agents need to join incoming call groups to do floor time
Solution:
Hosted Service streamlines communications and reduces monthly costs for the business and offers new advanced features for mobile employees.
Flat Rate pricing plan eliminates branch to branch calling costs
Employees dial four digit extension to reach agents where ever they may be working
MAC now performed by Telecom Manager/Data Analyst from any Internet connection
Agents can take calls from the optional Call Center service when working from home or in the office
New Applications
  • Telecom Manager/IT Analyst pleased with ability to support changes from any Internet connection - at home or from any branch office
  • Personal Locator service used actively by agents
  • Especially used by agents at end of each month for key deals
  • Remote services turned on by request for “at home” or mobile workers 
  • Agents get corporate services from home and no longer submit expense reports
  • Call Center allows agents to participate in Call Center when working from home
Value Proposition
  • Hosted Service simplifies telecom management and minimizes the need for third party support
  • Easier to deploy and manage than IP/PBXs solutions - portal required no downloads, no extensive training classes.
  • Advanced services provide better service to callers and to workers who need flexibility.  Agents promote one number on their business cards
  • Call Center helps Broker distribute incoming calls evenly to agents without investing in new hardware option
  • Changes can be made instantly from browser - anywhere - not just from office
  • Straight forward budgeting vs. undetermined need for MACs in earlier situation
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