How long does it take to get on the service?
It should take approximately 5-7 days for your existing phone company
to switch your service.
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If I enroll in the service, will I
keep my current phone number?
Yes, your phone number will not change by switching to the service.
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How is the service billed?
Once your order has been confirmed with STS you will be invoiced for
charges inclusive of your first month's local service. Each month, you
will be billed for your Local and Long Distance charges using the method
of payment selected at the time of sign up.
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Is long distance service available
too?
Yes, simply enroll in a selected local bundle plan which includes local
and long distance calling.
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Is there any installation required?
No, converting your local account is as easy as changing your long
distance account.
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Will I get a refund from my current
company if I've paid in advance?
Your current local telephone company will issue a refund check within
the next 30 days for the portion that you pre-paid and that you did not
use.
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Could I receive a bill from another
local company?
Once your current local provider converts your service, you should
no longer receive a bill from that provider.
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Will I experience any service interruptions
when my local service is changed?
No, converting your local account is as easy as changing your long
distance account.
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If I have a problem with my line,
who can I contact to fix it?
Simply call STS via our toll-free customer service number and we will
take care of it.
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Will I have the same call quality?
Yes, your calls will be made using the exact lines with your current
service provider.
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Will I still be able to retain my
calling features from my previous service?
Yes, however available services vary by area.
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How can this service always cost less
than my existing local service?
Just as STS is able to provide you excellent rates on long distance,
our efficiently run company allow us to be competitive with any other local
provider.
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Are there any term commitments?
No, you may remain on the plan as long as you wish.
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